Returns & Refunds

Our Policy

Due to the intimate nature of our products, returns are accepted only for items that are damaged, defective, or incorrect. We take pride in offering quality pieces and want you to feel confident in every purchase.

Eligibility

• Returns are accepted within 30 days of delivery for items that are damaged, defective, or incorrect.
• Change-of-mind returns are not accepted, for hygiene reasons.
• A fault you discover on first use still counts as defective: tell us within 30 days of delivery and we will replace or refund it. You do not need to have kept the item unused.
• Photos or a short video showing the damage or fault help us resolve it quickly; if that is not possible, describe the issue and we will work with you.
• Sedura covers return shipping for confirmed defects and incorrect items.

How to Request a Return

Contact our Concierge Team at concierge@sedura.ca with your order number and photos of the item. Our team will review your request and provide return instructions.

Refunds

Refunds are processed via your original payment method within 5–10 business days once the return or defect is confirmed. Damaged or incorrect items will be replaced where available.

Manufacturer Warranties

Many pieces carry a manufacturer's warranty (typically one to ten years, stated on the product page where known). For a fault that appears after the 30-day window, contact us first: we will confirm the warranty terms for your item and either handle the claim with the manufacturer on your behalf or give you the direct route, whichever is faster. Warranty claims cover manufacturing faults, not wear, misuse, or damage from incompatible lubricants or cleaners.

Non-Returnable Items

• Gift cards
• Custom or personalised items
• Items returned without prior authorisation from Sedura