Returns & Refunds

Our Policy

Due to the intimate nature of our products, returns are accepted only for items that are damaged, defective, or incorrect. We take pride in offering quality pieces and want you to feel confident in every purchase.

Eligibility

• Returns are accepted within 30 days of delivery for items that are damaged, defective, or incorrect.
• Items must be unused, in their original packaging.
• Photo evidence of the damage or defect is required.

How to Request a Return

Contact our Concierge Team at concierge@sedura.ca with your order number and photos of the item. Our team will review your request and provide return instructions.

Refunds

Refunds are processed via your original payment method within 5–10 business days once the return or defect is confirmed. Damaged or incorrect items will be replaced where available.

Non-Returnable Items

• Gift cards
• Custom or personalised items
• Items returned without prior authorisation from Sedura